Refund Policy

Our Refund Guarantee

At Simple SMS, we stand behind our service with an automatic refund guarantee. We believe in fair and transparent pricing, which is why we offer hassle-free refunds under specific conditions.

Automatic Refund Conditions

You are eligible for an automatic refund in the following situations:

• Unused Numbers: If your purchased number is never used to receive any messages
• Service Unavailability: If the requested service becomes unavailable after purchase
• Technical Issues: If technical problems prevent service delivery

Automatic Refund Process

Our system automatically monitors number usage and processes refunds without requiring manual intervention:

• Numbers are monitored for message activity
• Unused numbers are automatically flagged for refund
• Refunds are processed automatically through Venmo
• You will receive confirmation when a refund is issued

Non-Refundable Situations

Refunds are not available in the following cases:

• Number successfully received verification codes

Manual Refund Requests

If you believe you're entitled to a refund that wasn't automatically processed, you can request a manual review:

• Contact us through our Discord server
• Provide your order ID and details
• Explain the issue you encountered
• Our team will review within 24 hours

Refund Methods

All refunds are processed through the original payment method:

• Venmo Payments: Refunded directly to your Venmo account
• Full Amount: 100% of the purchase price
• No Fees: No processing fees deducted from refunds

For any refund-related questions or issues: